Refund Policy

Thank you for shopping at real-dildo.com! We strive to provide our customers with the highest level of satisfaction and quality. In the event that you are not completely satisfied with your purchase, we have established a comprehensive refund policy outlined below to ensure a hassle-free experience.

1. Eligibility for Refunds:

1.1. We accept refund requests only for products purchased directly from our website at www.real-dildo.com.

1.2. To be eligible for a refund, you must submit a refund request within 180 days from the date of purchase. Unfortunately, any requests made after this period cannot be processed.

1.3. Refunds are applicable only to unused and unopened products in their original packaging. Products that have been used, opened, damaged, or are not in their original condition will not qualify for a refund.

2. How to Request a Refund:

2.1. To initiate a refund request, please contact our customer support team via email and provide the following information:

• ▪ Order number
• ▪ Email address used for placing the order
• ▪ Reason for the refund

2.2. Our customer support team will carefully review your refund request and guide you through the necessary steps required for processing the return efficiently.

3. Return Shipping:

3.1. If your refund request is approved, we will provide you with detailed instructions on how to return the product(s). You will be responsible for covering the shipping costs associated with returning the item(s), unless the return is due to an error on our part (e.g., incorrect or defective product).

3.2. We recommend using a trackable shipping service for returning the product(s) to ensure safe and timely delivery. Please note that we cannot guarantee that we will receive your returned item(s) and process the refund without valid proof of return.

4. Refund Processing:

4.1. Upon receiving the returned product(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in section 1.3.

4.2. If the returned product(s) are found eligible for a refund, we will initiate the refund process. The refund will be processed using the original payment method used during the purchase. Please keep in mind that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment provider’s processing times.

5. Non-Refundable Items:

For hygiene and safety reasons, we do not accept returns in the following cases. This policy is in place to ensure the safety and care of our customers, so please select your items carefully:

• ▪ If you select the wrong item or color, it cannot be exchanged for something different.
• ▪ If the item has been used, it cannot be returned.

6. Contact Us:

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are committed to assisting you and providing any necessary clarifications to ensure you have the best shopping experience possible.